Office Management and Administration Skills

Course Overview

Office Management and Administration Skills are required in order to have an effective administrative control over the office. This course mainly targets the people who are directly involved in administrative tasks or are working on the positions of personal assistants and executive secretaries. The course is particularly designed to provide professional management skills to the people so that they can effectively manage administrative tasks.

Course Objectives

The course is designed to help the participants in meeting the following objectives:

  • To develop and manage the network consisting of numerous relations
  • To communicate in an effective manner
  • To manage time for themselves and for the organization
  • To manage and motivate the admin staff to produce superior performances
  • Improve written communication
  • Present information in an effective manner
  • Maintain the office systems and improve the overall environment

Course Content

Program Introduction/Roles, Competencies and Personal Effectiveness

  • Program overview and objectives
  • Action plans
  • The ‘competence’ model of skills, behaviors and values
  • Emotional intelligence
  • Personal competence review
  • Effective management of time , resources, systems and other people
  • Handling complaints and making improvements

Teamwork, Effective Communication and Meetings

  • Effective performance in teams
  • Briefing skills – giving, receiving and passing on
  • Participation in the meetings
  • Concluding remarks

Manage Working Relationships/Supervising Admin Staff

  • Effective delegation
  • Assisting on the job training and serving as coach
  • Communication and listening skills – lessons from NLP
  • Building rapport
  • Effective management and development of network of working relationships
  • Assertive and conflict management skills
  • Learn to help others in producing superior performance
  • Motivation to execute tasks
  • Criticism skills

Managing Time/Desk Management and Office Technology/Writing Skills

  • Set priorities
  • Office layout and ergonomics
  • Managing to develop paperless systems
  • Using office technology in the best possible way
  • Letter writing
  • Etiquette of e-mail writing
  • Report writing
  • Proof-reading
  • Setting up/developing writing layout and style guidelines for the organization
  • Preparing presentations slides: Writing/Designing

Managing Information and Budgets/Improving Customer Service and Systems

  • Information management (schedule, filter and digest)
  • Effective presentation of statistical information
  • The use of graphs
  • Survey designs and analysis of data obtained
  • Basic concepts of financial management
  • Analyzing budgets
  • Continuous improvement through customer service excellence
  • Action planning

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

Administrative personnel, employees appointed on supervisory positions and personal assistants.

Duration

2 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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