ASQ Certified Manager of Quality Organizational Excellence

Course Overview

The certified manager of quality/organizational excellence is a professional who is responsible for leading all the initiatives related to process improvement and has focus on variety of services and industrial settings. He/she is the one who leads the teams, facilitates the efforts, monitors customer/supplier relations, assists strategic planning and deployment issues, and enables to develop effective measurement systems.

The certified manager of quality/organizational excellence also motivates the staff, evaluates financial issues, and manages projects and human resources.

Course Objectives

  • After attending the course participants will be able to:
  • Lead process improvement initiatives
  • Lead team efforts, manage customer/supplier relations, support strategic planning and deployment issues
  • Develop measurement systems in order to make an improvement
  • Manage the projects and motivate the staff
  • Analyze the financial situations and determine associated risk

Course Content

  • Leadership
    • Organizational structures
    • Leadership challenges
    • Teams and team processes
    • ASQ code of ethics
  • Strategic Plan Development and Deployment
    • Strategic planning models
    • Business environment analysis
    • Deployment of strategic plan
    • Management Elements and Methods
    • Management skills and abilities
    • Communication skills
    • Project management
    • Quality systems
    • Quality models and theories
  • Quality Management Tools
    • Tools for problem solving
    • Process management
    • Measurement: Assessment and metrics
  • Customer-Focused Organizations
    • Customer segmentation
    • Customer relationship management
  •   Supply Chain Management
    • Selection of suppliers
    • Supplier communications
    • Supplier performance
    • Supplier improvement
    • Supplier certification, partnerships and alliances
    • Supplier logistics and material acceptance

  • Training and Development
    • Training plans
    • Training needs analysis
    • Development and delivery of training materials
    • Effectiveness and evaluation of training

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

  • Quality Managers
  • Individuals looking to achieve ASQ certification

Duration

05 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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