Caring for the Customers

Course Overview

Customer care is a critical component in order to achieve success in the business. Each contact the clients have with the business is an open door for the individual to improve their reputation with them and improve the probability of further deals. What is the best approach to tend to your clients? How caring for your customer can go from average to exceptional? The course is particularly intended to build up the members' abilities and practices to offer the best customer care.

Course Objectives

By the end of the course the participants will:

  • Explain what are the reasons of caring for the customers
  • Define who are the customers of an organization
  • Apply some of the methods to serve customers in good manner

Course Content

Module 1

  • To understand the significance of customers

Module 2

To categorize who are the customers

  • External customers
  • Internal customers

Module 3

To learn what caring for the customer is

  • Explaining what caring for customer is
  • The 3 pillars of customers satisfaction

Module 4

To manage the customer satisfaction

  • The role played by the managers while caring for the customers
  • The human factor in the customer service
  • Implementing the customer care
  • Concluding remarks

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

The Caring for the Customer course is designed for all the members that are part of the organization from top management to lower staff. Caring for any of the customers is considered the core responsibility of the organization as well as its people.

Duration

2 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

Related Courses

View All Courses