Effective Communication Skills

Course Overview

Effective Communication Skills are needed in order to meet the diverse demands of today’s market. This course is designed to help participants master in communication and human relation skills that will ultimately improve interpersonal relationships and work outputs. They will be able to become persuasive communicators, focused leaders and problem solvers.

Course Objectives

After finishing the course participants will be able to:

  •     Understand the basic principles of communication
  •     Know about the important factors or drivers affecting the communication process
  •     Describe different forms of communication
  •     Understand channels of communication
  •     Provide job instructions effectively
  •     Give and take feedback
  •     Understand how to give presentations in effective manner
  •     Use of verbal and non-verbal communication in presentations
  •     Demonstrate ability to conduct meetings

Course Content

  •     Introduction to the Workshop

  •     Nature of Communication
    •         Describe communication
    •         Key aspects of effective communication
    •         Factors impacting communication
    •         Forms of communication
    •         Channels of communication

  •     Job Instructions and Feedbacks
    •         Giving job instructions
    •         Giving and receiving feedback

  •     Delivering Effective Presentations
    •         Presentation structure
    •         Preparation of presentations
    •         Delivering presentations effectively
    •         Handling questions

  •     Conducting Effective Meetings
    •         What constitutes an effective meeting
    •         Meeting attendees
    •         Skills required to chair meeting sessions
    •         Common tools for chairing meetings
    •         Concluding remarks, action planning and wrap-up

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

  •     Business owners
  •     Managers
  •     Group leaders managing the teams
  •     Employees working at all levels

Duration

02 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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