Advanced Facilities Management

Course Overview

This is a course designed to enhance the knowledge and skills of the Facilities Manager with special emphasis on the strategic perspective of service industry. The focus is on enbaling you to communicate effectively with Senior Management and develop and build effective relationship with suppliers and the Facilities Management Team

Course Objectives

  • To develop an understanding of the role of the facilities manager
  • To understand the requirements of facilities management within the organization
  • To identify the skills and competencies required by a facilities manager
  • To develop effective maintenance management systems
  • To appreciate and apply risk management techniques
  • To incorporate key statistical methodology within maintenance planning

Course Content

Role of the Facilities Management Team within the Organization

  • Overview of FM
  • Understanding the importance of FM
  • Expectations of FM
  • Facilities Needs Assessment
  • Defining Hard and Soft services
  • Core Competencies of an FM professional

Key Elements of Facilities Management

  • Understanding the organizational goals and objectives
  • Understanding Support Services
  • Managing People and Resources
  • Managing Premises
  • Managing Contractors daily
  • Managing the Working Environment

Maintenance and Repairs

  • Heating, Ventilation and Air Conditioning (HVAC) Maintenance
  • Lifts and Escalators Maintenance
  • Structural and Buildings Maintenance
  • Fire systems maintenance including IT Infrastructure
  • Environmental elements of Facilities Management

Management and Control

  • Managing Internal Customer Service and Expectations
  • Managing Risk
  • Controlling Costs
  • Service Level Agreements
  • Contractors’ Performance
  • Space Management

Role & Contribution of the Maintenance Function within the Organization

  • Overview of the maintenance function
  • Key principles within maintenance management
  • The impact of “uptime” on the organization
  • The impacts of “downtime” on the organization

Key Maintenance Strategies

  • Developing preventative maintenance strategy
  • Developing corrective maintenance strategy
  • Developing emergency maintenance strategy
  • Monitoring & measuring the combined strategy effectiveness

Health, Safety, Environmental and Workplace Legislation

  • Health and Safety at Work
  • Handling workplace law
  • Environmental efficiency
  • External accreditation systems – safety, quality and environmental

Utilizing key methodologies within Maintenance

  • Calculating mean time between failure
  • The “Bath tub” failure model
  • Probability analysis
  • Risk management – The FMEA model

Managing maintenance systems

  • Managing the maintenance budget
  • Variance analysis & corrective actions
  • Engaging with stakeholders
  • Measuring & reporting upon maintenance systems benefits – risk avoidance, service availability metrics & financial benefits

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

Facility Manager, Maintenance Manager, Administration Manager, Operations Manager

Duration

5 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

 

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