Organizations claim that the “Customer is King” where they are referring to their employees as the customers who eventually create a challenge regarding who the customer is. The courses in our category of Customer Service, Quality and Productivity help to appreciate why the customers are kings and queens, both internally and externally, and how without these customers any of the organization will not endure. Beginning with the latest themes and trends in customer service, wading through the quality of service, and ending with the productivity improvement program, our courses are designed to help the individuals and teams to create sustainable customer value proposition.