Mairi Macintyre

Senior Consultant

MSc Computer Aided Engineering Design University of Strathclyde

Bachelor of Engineering (Hons), Mechanical Engineering, The University of Glasgow

Trainings, Certifications, Memberships

  • Product Design and Development  Management and Service Design and Delivery for UK and Overseas programs
  • Service Management and Design
  • The new product development challenge
  • Agile product innovation
  • Developing appropriate performance measurement of mental health services
  • Improvement processes in healthcare - Where did primary care go?


  • Program Director MSc in Service Management and Design, a pioneering Master’s program delivering world class research-led teaching to meet the needs of today’s global business
  • Led a joint team including the Universities of Warwick, Cardiff, Cranfield, Bristol, and Bath to develop Master's level courses from emergent service science research
  • Lead co-editor of the Springer 2011 book ‘Service Design and Delivery’ which explores strategies used in the design and management of services across various sectors
  • Design and delivery of workshops to industry across various sectors is extensive and includes IBM, Rolls-Royce, Syngenta, AstraZeneca, British Airways, and MOOG
  • Led a number of funded projects supported by the Knowledge Transfer Partnership of the UK Technology Strategy Board
  • Worked collaboratively with the UK Lean Aerospace Initiative and aerospace companies to develop and deliver lean insights and practice
  • Principal Teaching Fellow, WMG, University of Warwick, UK

Area of Expertise

  • Service Systems
  • Design And Development Management
  • Lean Implementation
  • Business Transformation
  • Innovation In Pedagogy
  • Design Management
  • Value Creation And Measurement
  • Change Management
  • Program Management
  • Organizational Development
  • Leadership Development
  • Leading Change
  • Business Strategy
  • Lean Six Sigma