Technical Communication

Course Overview

Whether digital, face-to-face, handwritten, or printed, workplace communicationis more than a value-neutral exercise in "information transfer:" it is a complex social transaction. From reports to proposals, job applications to email messages, video chats to oral presentations, every rhetorical situation has its own specific interpersonal, ethical, legal, and cultural demands. Moreover, today's professional needs to be a skilled communicator and a discriminating consumer of information, skilled in methods of inquiry, retrieval, evaluation, and interpretation essential to informed decision making.

Designed in response to these issues, this course on Technical Communication addresses a wide range of interests.

Course Objectives

Provision of

  • Complete coverage on technical communication, business communication, and professional writing.
  • A participant friendly style that presents all topics dearly and concisely.
  • Thorough coverage of most current and workplace technologies, ethics,and global considerations in the workplace
  • Strong coverage of information literacy.
  • A focus on applications beyond the training
  • Emphasis on the humanistic aspects of technical communication

Course Content

PART 1 Communicating in the Workplace

  • Introduction to Technical Communication
  • Meeting the Needs of Specific Audiences
  • Persuading Your Audience
  • Weighing the Ethical Issues
  • Teamwork and Global Considerations
  • An Overview of the Technical Writing Process

PART 2 The Research Process

  • Thinking Critically about the Research Process
  • Evaluating and Interpreting Information
  • Summarizing Research Findings and Other Information

PART 3 Organization, Style, and Visual Design

  • Organizing for Readers
  • Editing for a Professional Style and Tone
  • Designing Visual Information
  • Pages and Documents

PART 4 Specific Documents and Applications

  • Email and Text Messaging
  • Workplace Letters
  • Technical Definitions
  • Technical Descriptions, Specifications, and Marketing Materials
  • Instructions and Procedures
  • Informal Reports
  • Formal Analytical Reports
  • Proposals
  • Oral Presentations and Webinars

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

Managers and above from all departments

Duration

2 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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