Incident Investigation & Resolution

Course Overview

The course gives a review about the critical, recognized and commonly used strategies of incident investigation and resolution. The goal is to recognize and explain all the course of events (what, when, where), distinguish the direct and root causes or contributing elements of the accidents, and to point out the risk avoiding measures with a specific end goal to counteract future incidents.

Major incidents involve multiple interrelated causal factors. Therefore, incident investigation should be conducted through procedures or formal methods of accident investigation and a multi-disciplinary investigation team is needed to head the process. This course will equip the participants with a number of methods to effectively deal with incident investigation. They can use these methods on different areas of application and will be able to efficiently conduct comprehensive incident investigation.

A comprehensive incident investigation involves examination of all the critical factors influencing the accident sequence. These factors might be generated from technical systems or the people involved in frontline investigation and it goes up to regulators or government bodies.

Course Objectives

After attending the course participants will be able to:

  • Apply technical and logical analysis regarding event investigation
  • Identify control risks associated with different processes of their industry
  • Apply the means to avoid incident occurrence that can jeopardize the organization functions.

Course Content

 Introduction

  • Introduction to incident investigation
  • Definitions and abbreviations

 What constitutes an incident investigation?

  • Conditions leading to incident investigation
  • Framework for incident investigation
  • Basic purpose of incident investigation
  • Responsibility for incident investigation
  • Standards or present criteria of incident investigations

 Accident Investigation Process

  • Generating evidence and facts
  • Analysis of the available evidence and facts
  • Reporting and suggestions to proceed

Methods for Incident Investigations

Principle Analytical Techniques

  • Events and causal factors charting (ECFC)
  • Barrier analysis
  • Change analysis
  • Events and causal factors analysis
  • Root cause analysis

Other Incident Investigation Methods

  • Fault tree analysis
  • Event tree analysis
  • Systematic Cause Analysis Technique (SCAT)
  • Sequential Timed Events Plotting (STEP)
  • Man, Technology and Organization (MTO) analysis
  • Accident Analysis and Barrier Function (AEB) method
  • TRIPOD - A principled basis for accident prevention
  • Acci-map

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

The course is primarily designed for the people involved, or will be involved in incident investigation.

Duration

2 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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