Facility management

Course Overview

Facility management is “a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process, and technology. Facility management embraces the concepts of cost-effectiveness, productivity, improvement, efficiency, and employee quality of life. Providing customer responsive services during these times of unrelenting cost cuts is a monumental challenge. Employee expectations and concerns almost always come before clear-cut technical or financial solutions.

Course Objectives

The course is aimed at equipping the participants to

  • Conduct and regularly update an assessment of both physical facilities and operations.
  • Measure! Measure! Measure!
  • Develop a Facilities Master Plan from which all mid-and annual planning derives. As part of the Master Plan, include a recapitalization plan covering at least ten years.
  • Get their organization right. Don’t confuse staffing with organization.
  • Get a blend of staff, contractors, and consultants to minimize cost and maximize flexibility.
  • Institute a customer-based quality program that uses multiple means to obtain customer input.
  • Determine the information you need to manage and then develop automation to produce it for you. Your facility management information system should be budget-based.
  • Institute facility business planning which can feed into company business planning even if you are initially rebuffed by company planners. Use the company’s criteria and system for making financial decisions.
  • Show results! Companies don’t pay off for good intentions and plans. View your department as a business within your company.
  • Use innovative contracting. For other than simple contracting situations, low-bid contracting will result in unsatisfactory results. Partner with your contractors and consultants but demand that they perform if they are to continue to work with you.
  • Have a public relations plan each year that targets each of the constituencies that you have identified.
  • Get management commitment to good facility management. You, and youalone, can obtain it. It is worth the effort.

Course Content

Background and Organization

  • The Nature of Facility Management
  • Organizing the Department
  • Facility Management Leadership

Planning, Programming, and Budgeting

  • Strategic and Annual Planning
  • Financial Management
  • Space Planning and Management

Real Estate

  • Real Estate Options
  •  Lease Administration and Property Management

Sustainability

  • Definitions, Background, and Applications of Sustainability
  • Sustainability in Practice
  • Sustainability Financials, Acceptance, and Implementation

The Design-Build Cycle

  • Project Management
  • Programming and Project Development
  • The Design Process
  • The Construction Phase

Facility Emergency Preparedness

  • Planning, Definitions, and Threat Assessment
  • Command, Control, and Communications
  • Emergency Preparation and Training
  • Emergency Response and Recovery

Facility Security Management

  • Facility Security Goals and Responsibilities
  •  Facility Security and Planning
  • Facility Security Implementation

Operations and Maintenance

  • Contracting and Types of Contracts
  • Work Coordination
  • Facility Operations
  • Maintenance and Repair
  • Facility Services

Facility Management Practice

  • Administering the Department
  • Managing Quality Facilities
  • Managing the Budget
  • Communications
  • Information Systems and Other Technology
  • Problem Solvers Look at the Current State and the Future of Facility Management

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

Facility Manager, Maintenance Manager, Administration Manager, Operations Manager

Duration

5 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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