Government Excellence System

Course Overview

Based on the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, a Government Excellence System has been developed to serve the ambitious vision of the United Arab Emirates. This vision is for the UAE to be among the best countries in the world by 2021 and keep pace with leading programs and projects implemented in the field of service improvement within the UAE government. It also involves coping with the modern trends in public sector administration to reach leadership position in all fields.

Since His Highness Sheikh Mohammed bin Rashid Al Maktoum became Prime Minister in 2006, the UAE government has gone through phases of remarkable evolution. These phases have resulted in the UAE government’s achieving top ranking in efficiency as well as raising UAE’s ranking to the 12th position in the International Competitiveness Index in 2014 up from the 27th place in 2011. This System has been designed based on successful practices applied by the UAE government through structured criteria that inform interested parties wishing to achieve effective leadership position about the programs, initiatives and strategies that need to be adopted and implemented. These have been included within three main pivots: the vision, innovation and enablers.

The System has been adopted as a basis for assessing government entities participating in the Mohammed bin Rashid Government Excellence Award. The aim is to determine the level of maturity they have reached throughout their journey towards achieving effective leadership. It is also to identify improvement areas and opportunities which help these entities achieve their ambitious objectives.

To this end, Government Excellence System has considered adopting a new way of thinking in planning, implementing and developing government action. This new way is based on innovative principles and concepts - that have been tried and applied within the UAE government - that have proven their effectiveness in achieving leading results.

Course Objectives

The main purpose behind the launch of Government Excellence System is to enable government entities to achieve welfare and happiness for citizens. It also aspires to meet the community’s needs and expectations to reach the seven stars level and highest degree of efficiency and effectiveness in the provision of government services. Furthermore, it aims to support government trends related to innovation to acquire a competitive advantage and leading position.

Government Excellence System constitutes a roadmap for governments seeking to reach new heights beyond excellence to achieve performance leadership and transform into a leading, innovative and smart government. This would serve as an example of the best government practices through developing a set of principles that include effectiveness, efficiency, learning and development, as well as the use of modern concepts, such as those related to innovation, future shaping, and integration as part of the government work.

Course Content

  • Focus on innovation
  • Observance of the variations and distinctiveness in government entities’ work nature
  • Focus on the extent to which the government entities’ main objectives have been achieved
  • Focus on services and smart government
  • Development of the performance management philosophy to achieve the community’s welfare and happiness as well as a competitive advantage and leading position for the UAE
  • New assessment method focusing on the main results so as to bring an added value to the entity
  • A simplified method to participate in awards associated with the System
  • Easiness and clarity of criteria

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

Leaders and Managers in a leadership role from all the departments.


5 days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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